We are looking for a Business Controller in Cluster West Europe (BeLux/FR/NL).
In this role you will support the business as part of the West Europe Customer Service Leadership Team and be part of the Regional Service Controlling Team. You will report to the Regional Service Controlling Manager, located in the Nordics.

As Cluster Service Controller you will support the Cluster Service Director (SD) in all efforts related to his/her job description to successfully develop the service business through effective financial and operational steering and business partnering to the Cluster Service Management Team. This includes support in breaking down and implementing financial and operational targets and analyzing the financial results.

As Cluster Service Controller you will help to bridge markets and cluster for detailed initiatives and/or analyses as well as consolidate purposes within the cluster. To succeed you need to feel confident building relations and cooperating remotely with colleagues from inside the cluster as well as from the regional and central functions.

 This position is located in Netherlands (Vianen), Belgium (Mollem) or France (Le Blanc-Mesnil).

About Miele   

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. 

 Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

About you

You are currently in a Business Controller role in a multi-country set up with the desire to progress your career with Miele. This role will offer you excellent breadth in your career development in a broad set up of markets and in the field of finance.

 Your key responsibilities

• Collaborate with Service operations for operational performance analysis

• Support Cluster Service Director in improving Customer Service financial development in the cluster through active financial management and close business partnering with the cluster Service Management Team

• Conduct financial analyses and communicate key financial developments frequently

• Offer financial guidance for key business decisions

• Prepare budget and forecasts for Customer Service under central guidelines, including maintenance of Customer Service specific planning tools

• Support price changes in Field Service and Spare parts

• Cost control of all service-related costs

• Close cooperation with FP&A colleagues as well as Accounting colleagues

• Regular data validation and adjustment to Service P&L to ensure fair and correct assignment of costs and revenues in accordance with central reporting guidelines

• Support Cluster Service Management Team in projects / alignment's / standardization / roll out new processes etc.

• A go-to person for the Cluster SD for financial and operational transparency of customer service in the cluster
  

 Your competencies / skills

• University degree in business administration with Major in finance (or comparable)

• Business acumen and commercial mindset

• High analytical skills, proactiveness and strong compliance profile

• 3-8 years experience in a multi-national, multi-location and multi-lingual role

• Good written and oral communication in English and Dutch. French is an advantage.

• Willingness to collaborate in international assignments (short- to long-term)

• Willingness to travel within the cluster on regular basis (average 1-2 days, every other month)

What to expect from us:

With Miele you can truly develop yourself, pursue your own career path, stay with us for the long term and help us reach higher levels of customer delight. We want you to feel you can join a team where we will help you reach your potential, own your career path, be respected and perform at your best.

We offer you:

💸A competitive salary, based on experience and competencies. (between € 4.000 and € 4.500,-)💸 The opportunity to earn a performance bonus that can amount to one full gross monthly salary!💰 Miele pays your pension contributions, so you don’t have to—meaning you take home more net salary each month.
🎓 With a motto like “Immer Besser”, it goes without saying that there are plenty of development and career growth opportunities within Miele. 😉
💪 A sports allowance of €25 net per month.
🔋 25 vacation days, and the option to purchase up to 6 additional days based on a full-time contract—perfect for recharging your own battery.
🚚 Excellent working conditions and materials, exactly what you can expect from a premium brand. Your service van is equipped with the best tools and you can conveniently park it at your home at the end of the workday.
🏆 A generous discount on Miele products.
🌍 Working for a premium brand where sustainability and social responsibility are truly lived.

Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.

If you are the best at what you do and have bold ideas and ambitions for progressing your career with Miele we want to hear from you!